Data Security Policy
1. Introduction
Our company, specialized in bathroom waterproofing, takes the protection of its clients’ personal information very seriously. In accordance with Law 25 on the protection of personal information in the private sector, we have implemented this security policy to ensure the confidentiality, integrity, and availability of the personal data we collect and process.
2. Policy Objectives
This policy aims to:
- Ensure the protection of our clients’ personal information, including information collected during requests for quotes or services.
- Comply with the principles of Law 25 and the Quebec Personal Information Protection Commission.
- Ensure that all information is processed with the highest degree of security and confidentiality.
3. Collection of Personal Information
When using our services, we collect certain personal information, including:
- Name, first name, address, phone number, and email address.
- Details regarding the requested services (e.g., types of repairs or necessary waterproofing work).
- Information related to emergency management, such as 24/7 service requests.
4. Use of Personal Information
The collected information is used solely for:
- Providing and personalizing our waterproofing services.
- Processing quote requests and managing the client relationship.
- Providing support in case of emergency service (24/7 repairs).
- Ensuring effective communication about our services and promotions.
5. Security of Personal Information
We implement physical, administrative, and technical security measures to protect your information, including:
- Encryption of sensitive data transmitted and stored.
- Restricted access to personal information only to authorized employees.
- Regular training of our staff on best practices in data security.
6. Access to Personal Information
Clients have the right to access their personal information and request its correction or deletion, in accordance with Law 25. To exercise this right, please contact us by the following means:
- By email at siliconemonsieur@gmail.com
personal information
We retain personal information for the duration necessary to provide our services and manage legal obligations, after which it is deleted or anonymized.
8. Sharing of Personal Information
We do not share our clients’ personal information with third parties, except in the following cases:
- If required by law or by competent authorities.
- With trusted partners in the execution of services, subject to their commitment to protect personal data.
9. Employee Responsibilities
All employees must comply with this security policy and follow the procedures in place to ensure the confidentiality and security of personal data. Any breach of this policy may result in disciplinary measures.
10. Policy Changes
We reserve the right to modify this security policy based on changes in legislation or our business practices. Any changes will be published on our website and communicated to our clients.
11. Contact
For any questions regarding this policy or to exercise your rights related to your personal data, please contact us at:
- Email: siliconemonsieur@gmail.com
.